FAQs

IMPORTANT NOTICE

We sell our seeds for souvenir purposes only and for storage in-case the laws change. We at ‘Piensa en Verde’ are here to help, but we do have our restrictions. We CANNOT, and WILL NOT discuss germination / yields / THC levels (etc) of seeds, as it is ILLEGAL to germinate seeds and sell them for germination purposes in the United Kingdom and we cannot be seen to be promoting this. Unfortunately, E-mails may be ignored and remain unanswered if questions relate to the above and you may be refused a sale should you persist in requesting further information.


FAQ’S
Got any questions or queries? Don’t want to waste your time sending e-mails or making phone calls? Then read on. These are some of the most frequently asked questions that are here to make your life a little easier when placing your order.


1. Worldwide Shipping?
Piensa en Verde' ships worldwide except the United States and Canada. We ask you to check your local law before ordering, as laws differ from country to country, state to state and by ordering, you are confirming that you are ok to do so.


2. Is your shipping discreet?
All our packages are shipped very discreetly, as a particular sender. If you also want it much more discreet, in the checkout process you can select this type of shipment, giving away a shirt and inside her camouflage cannabis seeds for only 12 euros more. In the package indicated that it is not usually a shirt and hold it in the office, even if they do, and ye are not teaching the goods would observe anything unusual because the seeds are well hidden. At present, none of our customers have had any problems.


3. Once I have ordered, how do I obtain my tracking number?
If you place an order online, you will automatically receive an e-mail to confirm receipt of your order. (If ordering over the phone, you can request it on completion of payment). You will then receive an e-mail shortly after, notifying you of your tracking number, (if ordering over the phone, you can request it on completion of payment) and that the order is being processed. Orders are normally processed between 9 am and 6.30 pm Monday – Friday Spain time.
If you have not received your tracking number, always remember to check your junk mail folder before contacting us as e-mails do not always end up in your inbox.


4. How long will it take for my parcel to arrive?
We do quote three working days for orders to be processed with Correos deliveries usually taking between 1-3 working days and are sent ‘recorded, signed for’, which makes them easy to track. Should you not be at home when a delivery is attempted, your postman will leave a slip through your door and your package will be returned to your closest main post office, waiting for collection. If you do not collect your parcel it will be returned to us and we will then contact you to confirm that your address details are correct so that we can reship if it does eventually arrive back with us.
99% of International orders usually deliver within 5 – 10 working days, however they can take up to15 working days, but this is quite rare. International orders are sent ‘Track and Trace’ and most countries do not require a signature on delivery so will normally be posted through your letterbox, size permitting. If not, it will be returned to your local post room and a card left through your door, notifying you of an attempted delivery and your package is awaiting a pick up. Please collect this from the mail depot.
Please also be aware that we do send to some countries signature required and some countries without a tracking number.


5. I have not received my goods yet.
If your package is an international package and do not receive your merchandise within 10 business days, please contact us. Once we have done is, locate your order and we will get a maximum of 24 hours to inform them.


6. Methods of Payment.
You can check information on payment methods accepted in payment methods in Piensa En Verde.


7. I can’t complete my order online.
You may need to double check the details you have entered. The card you are using must be registered to the billing details as this may cause your order to be rejected. Or you may have entered your card details incorrectly, so you may need to check them again. Also, you must have sufficient funds in your account to process the transaction. If you are 100% sure that you have entered all details correctly please contact us so that we can help you through the process and try taking payment over the phone.


8. Do you ship in breeders packs?
We ship all seeds in their original breeder’s packs unless you state otherwise. If you request so, we can repack the seeds for super discreet (comment ‘super discreet’). We will also send on the empty breeders packs if you so desire.


9. What if an item I have ordered, is out of stock?
On the whole, we usually have all items in stock. Should we run out of a product, (which does happen from time to time) and we can’t complete your order, we will contact you straight away, either by e-mail or by telephone. If you are happy to wait for the item to come back into stock, this usually only takes a day or two for us to reorder, restock and promptly ship your goods. If you can’t wait for your items to arrive, you can choose an alternative to replace the out of stock product, to the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and isn’t delayed any further. If there is no over product that you would like to exchange it for, we will offer you a partial refund on your order (we may need to take your card details over the phone to do this).
If we have tried to contact you, but you are unobtainable, then we may select the closest possible alternative for you, and ship this instead, but this happens rarely.


10. I want to place an order online but I can’t remember my password.
This is easily resolved. You can have a password sent to the email address by using the ‘forgotten password’ button at check out. Just give us a call, or drop us an e-mail, we will ask you a few questions about your personal details to verify we are talking to the account holder. Once we are happy we are talking to the right person, we will then advise you of your password.


Happy ordering!!!


Piensa en Verde.


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